On hold – forever?
Image:Photo by Quino Al on Unsplash
Waiting on hold has become a frustrating reality for us all as more and more organisations try to get their website to do the work that humans once did . Since the travel disruptions caused by Covid,the Travel industry has become one of the biggest culprits in keeping customers and complainst at bay.
Produced By: Kathryn Crisell
Featured In Story: Erin Turner, Campaigns Director, Choice
First aired on The Wire, Wednesday, 21 July 2021